Negative Comments not so negative?

I was reading a couple articles from Ragan’s PR Daily.  One was called 7 tips for managing negative comments online.

It had some great pointers on how to respond when someone leaves a negative comment on your blog.

 FIRST: Listen to what is being said.

SECOND: Respond quickly

THIRD: Take it offline

FOURTH: Be apologetic

FIFTH: Know when to walk away

SIXTH: Know when to asks for help

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